This morning I finally got hold of the complaint form from the management office. Ok, I don't complain much via the "correct channel", but through the blog. I have viewed the form and I supposed there are some details which could be helpful to add into it.
We are in a cyber world where Internet communication is vital to our daily life. Many years back, who could imagine communicating without paper. Then there was this noisy and irritating machine called telex, then it evolved into fax and now emails!
I mean it doesn't make sense when PG is getting the "top notch" WIFI facilities when the management office does not use emails to communicate with its residents. Why is the management office restricting this? Afraid of getting too much feed backs (see how I use feed backs rather than complains)? Again, it is not wrong to name the form "Complaint Form", but by doing so, in directly management office is getting defensive before anything has even started. Maybe after they have consumed all these forms, management office can change it to "Feed Back Form". Sounds better isn't? Don't treat residents like your enemies.
And there is this little thing that bothered me, the word "Complainant Signature", again getting defensive whenever there is a chance. I think a mere, "Signature" is enough.
One thing good about this form, it specify "Job Completed By" which is good as it give us a feeling that things are being done (not looked at) by certain committee. And it also comes with an acknowledgement by the person who provide the feed back. So, this weekend, I will provide a least 3 "feed backs" to the management office and will gauge how fast they are resolved.
So, for those residents who had "complained" to the management office and still waiting for your answers, please give me a comment below so that I can list them proper.